The purpose of the Ubiquiti Beta Program is to provide customers with the opportunity to help evaluate new and upcoming features and updates of Ubiquiti products, allowing customers the chance to have access to features before they're publicly available and giving Ubiquiti the opportunity to fully test products in various real-world scenarios before being released.
The Ubiquiti Beta Program is meant to be an open program, and anyone is invited to participate, but we want to ensure that the beta testing experience is beneficial to both our customers and to Ubiquiti, so we've laid out a few rules / expectations for participating. We expect our beta participants to:
Provide timely and thorough feedback on new features and enhancements of the software, both good and bad
Be patient while issues are addressed and resolved
Understand that beta software shouldn't be treated as production software. Beta software may contain issues or bugs and is considered under development, and beta software testers must be willing to accept these risks.
Not discuss Beta features, results, and other topics anywhere but the official Beta forums or through direct email with Ubiquiti staff
Not request technical support from UBNT staff via official support phone lines or support@ubnt.com. All Beta-related support from UBNT will be provided via official UBNT Beta forums
Allow UBNT developers full access to beta devices when possible, whether directly through remote connection, or by continuous updates of support files
While the Beta program is open for anyone to participate, the program will be monitored and moderated. Anyone not following the above rules may be disallowed to participate.
Thanks for helping us make our products the best they can be!
