Warranty Policy

Warranty Terms for Ubiquiti Products

  1. All Ubiquiti Networks manufactured products are warranted against defects, in material and workmanship for a period of one year from date of purchase, under normal use.
  2. The customer is responsible for delivering the defective product to the designated RMA Address for repair or replacement.
  3. Ubiquiti Networks will repair or replace a product that was found to be defective by Ubiquiti during the warranty period at its discretion.
  4. This warranty does not cover dealer labor cost for removing and reinstalling the machine for repair nor for any expendable parts that are readily replaced in normal use.
  5. The sole responsibility of Ubiquiti Networks under this warranty shall be limited to repair of this product, or replacement thereof, at the sole discretion of Ubiquiti Networks.
  6. All RMA items shipped to Ubiquiti Networks must be freight prepaid. Ubiquiti Networks will pay the return freight via a service of Ubiquiti Networks choice. Customer is responsible for payment of any shipping upgrades.
  7. Any RMA items shipped to Ubiquiti Networks which are out of warranty will not be returned to the customer under any circumstances.

Limitation of Warranty

This warranty does not apply if the Product:

  • has been opened and/or altered, except by Ubiquiti Networks technical personnel
  • has been painted in way shape or form
  • has been damaged due to errors or defects in cabling
  • has been subjected to abnormal physical or electrical stress, including lightening strike, misuse, negligence, or accident
  • has been damaged as a result of using third party firmware
  • has no MAC Address label

How to File an RMA

To file an RMA, please use our online RMA Request form, located at: http://www.ubnt.com/support/rma

What information will be required?

  • Customer name, contact information, and shipping information
  • Date of Purchase (We may request a copy of the invoice as proof of purchase in certain, limited circumstances)
  • Problem Description
  • MAC Address of each unit
  • Troubleshooting actions taken so far

International Customers

  • Customer is to use their own shipping account when sending products back to Ubiquiti Networks.
  • When sending back the RMA, the commercial invoice must declare “Return for repair” and “NO Commercial Value”. The total value of the commercial invoice cannot exceed $10.00 USD. If these steps are not followed, the RMA will not be accepted or fulfilled.