Submit an RMA Request

Submit a Return Materials Authorization request.

Our Warranty form is currently under construction. This may add a delay of up to a day or two to the time before you receive your confirmation. We apologize for the inconvenience.

No products will be accepted for replacement or repair without obtaining a Return Materials Authorization (“RMA”) number during the warranty period. Any returned products must be received at Ubiquiti Networks' facility freight prepaid. Products returned without an RMA number and without a valid proof of purchase will not be processed and will be returned freight collect or subject to disposal. By submitting an RMA Request, you confirm all terms in the Product Warranty.

For customers outside of the United States, the following conditions must also be met or the RMA request will not be accepted or fulfilled:

  • You must use your own shipping account when sending the product;
  • The commercial invoice must declare “return for repair” and “no commercial value” and the total value cannot exceed $10.00 USD; and
  • You must pay for all applicable duties and customs charges for shipment of a product to and from Ubiquiti Networks.

A repaired or replacement product may be returned to you as the product was configured when originally purchased. You are responsible for all back-up, recovery and reinstallation of other software or data.

To submit a RMA request under our Product Warranty please complete this form.

Contact Information

(required)
(required)
(required)
(required)
(required)
(required)
(required)
(required)

Items to Return

(required)
(required)
(required)
(required)
Please specify the 5 digit code before the 12 digit MAC address on the label.
(required)
(required)

Please download the spreadsheet from here.

Field order should be: Product name, MAC Address, Date Code, Support Ticket, Problem Category, Problem Description.

captcha