Product Warranty

OUR LIMITED WARRANTY WAS UPDATED ON JULY 19, 2017

Products Covered by This Warranty

Ubiquiti Networks, Inc. (“UBIQUITI NETWORKS”) policy is to offer product warranties to end users of our products (the “customer” or “you”) only on products purchased from an authorized UBIQUITI NETWORKS distributor or reseller and only accompanied by a Return Materials Authorization (“RMA”) as further described below. Unfortunately, there are some websites and dealers who claim to be authorized UBIQUITI NETWORKS resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from UBIQUITI NETWORKS. When you purchase products from an unauthorized website or dealer, you are taking a risk because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your UBIQUITI NETWORKS product by ensuring that you only purchase UBIQUITI NETWORKS products from an authorized reseller. If you have any questions about authorized distributors or resellers, please visit our website at https://www.ubnt.com/distributors/.

Limited Product Warranty

UBIQUITI NETWORKS warrants that the product(s) covered hereunder (the "Product(s)") shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment by UBIQUITI NETWORKS under normal use and operation. UBIQUITI NETWORKS’ sole and exclusive obligation and liability under the foregoing warranty shall be for UBIQUITI NETWORKS, at its discretion, to repair or replace any Product that fails to conform to the above warranty during the above warranty period. Such obligation shall be the sole remedy under this warranty and UBIQUITI NETWORKS’ exclusive obligation and the full extent of its liability. The expense of removal and reinstallation of any Product, including labor costs, is not included in this warranty. The warranty period of any repaired or replaced Product shall not extend beyond its original term. This warranty does not cover any software applications or programs, non-UBIQUITI NETWORKS products or non-UBIQUITI NETWORKS peripherals. All products and parts that are replaced become the property of UBIQUITI NETWORKS.

Warranty Conditions

The above warranty does not apply if the Product:

  • has been modified and/or altered, or an addition made thereto, except by UBIQUITI NETWORKS, or UBIQUITI NETWORKS’ authorized representatives, or as approved by UBIQUITI NETWORKS in writing;
  • has been painted, rebranded or physically modified in any way;
  • has been damaged due to errors or defects in cabling;
  • has been damaged due to use with non-UBIQUITI NETWORKS products;
  • has been damaged due to natural disaster;
  • has been subjected to misuse, abuse, improper handling, alterations, modifications or repairs by reseller, customer or third parties, negligence, abnormal physical, electromagnetic or electrical stress, including lightning strikes, or accident;
  • has been damaged or impaired as a result of using third party hardware, software or firmware;
  • has no original Ubiquiti MAC label, or is missing any other original Ubiquiti label(s), or is manufactured by and carries the brand of a third party that is not UBIQUITI NETWORKS;
  • has not been installed, operated or maintained in accordance with normal practice and in conformity with recommendations and published specifications of UBIQUITI NETWORKS;
  • has not been properly installed and used at all times in accordance, and in all material respects, with the applicable Product Quick Start Guide and, if applicable, the applicable Product User Guide;
  • is a UBIQUITI NETWORKS radio product and has not been professionally installed;
  • or the customer has not followed local country regulations, including operation within legal frequency channels, output power Dynamic Frequency Selection requirements; or
  • has not been received by UBIQUITI NETWORKS within 30 days of issuance of the RMA.

Returns

No Products will be accepted for replacement or repair without obtaining a RMA number from UBIQUITI NETWORKS during the warranty period. Any returned Products must be received at UBIQUITI NETWORKS’ facility freight prepaid in accordance with the RMA process of UBIQUITI NETWORKS. Products returned without an RMA number and without a valid proof of purchase will not be processed and will be returned freight collect or subject to disposal. Customers may obtain an RMA number at: http://www.ubnt.com/support/rma by submitting the required information: name, contact information, shipping information, date and proof of purchase of the Product (we may request a copy of the actual invoice as proof of purchase), problem description, MAC address of Product, and troubleshooting actions take so far. By submitting an RMA Request, you confirm your acceptance of all terms in this product warranty.

For customers outside of the United States, the following conditions must also be met or the RMA request will not be accepted or fulfilled:

  • You must use your own shipping account when sending the Product;
  • The commercial invoice must declare “return for repair” and “no commercial value” and the total value cannot exceed $10.00 USD; and
  • You must pay for all applicable duties and customs charges for shipment of a Product to and from UBIQUITI NETWORKS.
A repaired or replacement Product may be returned to you as the Product was configured when originally purchased. You are responsible for all back-up, recovery and reinstallation of other software or data.

Disclaimer

EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN, UBIQUITI NETWORKS, ITS AFFILIATES, AND ITS AND THEIR THIRD PARTY DATA, SERVICE, SOFTWARE AND HARDWARE PROVIDERS HEREBY DISCLAIM AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY, ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY, SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND USE, NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES. CUSTOMER ACKNOWLEDGES THAT NEITHER UBIQUITI NETWORKS NOR ITS THIRD PARTY PROVIDERS CONTROL CUSTOMER’S EQUIPMENT OR THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS FACILITIES. UBIQUITI NETWORKS, ITS AFFILIATES AND ITS AND THEIR THIRD PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, LOSS OF PROFITS, LOSS OF USE, CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE FOREGOING INCLUDING ACTS OF GOD. In addition, UBIQUITI NETWORKS does not warrant that the operation of the Products will be error-free or that operation will be uninterrupted. In no event shall UBIQUITI NETWORKS be responsible for damages or claims of any nature or description relating to system performance, including coverage, customer’s selection of products (including the Products) for customer’s application and/or failure of products (including the Products) to meet government or regulatory requirements. No UBIQUITI NETWORKS employee, agent, or reseller can make any verbal or written modification, extension, or addition to this warranty.

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT WILL UBIQUITI NETWORKS OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST PROFIT, LOST DATA, LOSS OF USE, OR DOWNTIME COSTS), ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE PRODUCT, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL DISPUTES WITH UBIQUITI NETWORKS ARISING IN ANY WAY FROM THIS LIMITED WARRANTY OR FROM THE SALE, CONDITION OR PERFORMANCE OF THE PRODUCTS SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION AS SET FORTH IN THE APPLICABLE PRODUCT QUICK START GUIDE AND, IF APPLICABLE, THE APPLICABLE PRODUCT USER GUIDE, AND NOT BY A COURT OR JURY.

Note

Some countries, states and provinces do not allow exclusions or limitations of implied warranties or conditions or of limitation of liability for incidental or consequential damages, so the above exclusion may not apply to you. You may have other rights that vary from country to country, state to state, or province to province. EXCEPT TO THE EXTENT ALLOWED BY LOCAL LAW, THESE WARRANTY TERMS DO NOT EXCLUDE, RESTRICT OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR STATE, PROVINCE, OR COUNTRY. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any transactions regarding the sale of the Products.

Copyright © July 2017 Ubiquiti Networks, Inc. All rights reserved.