subsidiaries and affiliates ("we", "us", "our") collect and use personal and other information through our 1)
websites located at www.ubnt.com and
ubnt.com sub-domains and any other websites hosted by us (collectively the “Sites”),
(2) services accessible or downloadable through the Sites (“Web Apps”), (3) software
that may be downloaded to
your smartphone or tablet to access services (“Mobile Apps”) and (4) subscription
services, including services that
can be accessed using the Web Apps and Mobile Apps (“Subscription Services”), all for
use in conjunction with
Ubiquiti hardware products (“Products”). The term “
Services” means the Sites, Web Apps, Mobile Apps, Subscription Services and Products. The
term “you” or “your” as used in this Policy, means any
person or entity who accesses or uses the Services.
PLEASE READ THIS POLICY CAREFULLY. BY USING, ACCESSING OR DOWNLOADING ANY OF OUR SERVICES, YOU ACCEPT AND AGREE TO
THE PRACTICES DESCRIBED IN THIS POLICY, ON BEHALF OF YOURSELF AND ALL PERSONS AND BUSINESSES FOR WHOM YOU ARE
This Policy is incorporated by reference into and is subject to any applicable terms governing the Service(s) that
you are using, including the general Terms of Service, which are available
here, and the End User License Agreement,
which is available here. By using the Services, you accept and abide by these
Please feel free to contact us, as provided in Section 13, with any questions or comments about this Policy.
Information Collected By Us
User Provided Information. When using our Services, you may provide
certain information by which someone
could personally identify you such as your name, email address, mailing address, or other contact
information ("Personally Identifiable Information"), as well as
information about yourself such as your
power usage, browser type, webpages of our Services that you access, or Internet Protocol address, by
which someone could not personally identify you ("Non-Personally Identifiable Information").
Usage Data. As described in this section, we may automatically collect
information from your Products,
Mobile Apps and web browser when you use our Sites, Web Apps or Subscription Services ("Usage Data").
The Usage Data that we collect may include information such as your device data, including your mobile
devices, sensor data, device signals, device parameters, device identifiers that may uniquely identify
your devices, including your mobile device, web request, Internet Protocol address, browser type,
browser language, referring/exit pages and URLs, platform type, the date and time of your request, and
one or more cookies that may uniquely identify your devices or browser. IN ADDITION, WE MAY
AUTOMATICALLY COLLECT LOCATION INFORMATION (INCLUDING LATITUDE AND LONGITUDE), PERFORMANCE DATA, MOTION
DATA, TEMPERATURE DATA, POWER USAGE DATA, AND ANY DATA OR SIGNALS COLLECTED BY THE DEVICES AS PART OF
THE USAGE DATA. WE DO NOT COLLECT THE CONTENTS OF ANY COMMUNICATIONS THAT PASS THROUGH OUR DEVICES OR
Support Data. We may collect certain support data when you submit a
support request, including
information about your hardware, software and other information related to your support requirements. We
will use this support data to resolve your support incident and for training and product development
Payment Data.We may collect certain payment data you provide when you make
an online purchase through our Sites. This may include your name, billing address, shipping address,
payment instrument number (e.g., credit card), and the security code associated with such instrument. We
will only use your payment data to complete your transaction and send you notices about your
transactions. Where necessary, we will share your payment data with banks and other third party
financial institutions to process your payment transactions, or for fraud prevention. These parties are
not allowed to use your payment data for any other purposes.
The Way We Use Information. In general, we use the information we collect related to the Services as follows:
Providing the Services. We may use your Personally Identifiable
Information, Non-Personally Identifiable
Information and Usage Data (together, “User Information”) to operate, maintain and provide the features
and functionality of any Service and for related business purposes.
Communicating with You. We may use your email address or other Personally
Identifiable Information to send you marketing emails. Please refer to Section 6(a) of the Policy for
more information on marketing communications, including how to opt out of marketing emails.
Services for Wireless Network Providers. Some of the Usage Data that we
may collect may be on behalf of your Internet service provider who may access and use this information
for their purposes under their agreement with you. Use of this Usage Data by these third-parties is not
subject to this Policy.
Other Business Uses. We also may use your User Information to (1)
understand how users access and use our Services on an aggregate and individualized basis, to improve
the quality and design of our Services or Products, and to create new features, promotions,
functionality and services by storing, tracking and analyzing user preferences and trends; (2) remember
information so that you will not have to re-enter it during your visit or the next time you use our
Services; (3) provide you with custom, personalized content and information; (4) monitor aggregate
metrics such as total number of visitors, pages viewed, etc.; (5) track your use of our Services; (6)
provide custom, personalized data analysis; (7) facilitate the provision of the updates to any Services
or authenticate our Products; (8) verify compliance with this Policy; and (10) perform other lawful
businesses and commercial activities.
How We May Disclose Information. We may disclose the information we collect related to the Services as follows,
and BY USE OF THE SERVICES, YOU EXPRESSLY CONSENT TO SUCH DISCLOSURE:
Usage Data. We may provide Usage Data to our customers in connection with
the Services which those customers use. For example, our customers may include network providers or
operators and we may disclose Usage Data to these customers in connection with the products and devices
that are deployed over these customers’ networks. The treatment of Usage Data by these third-parties is
subject to their own privacy policies, and not this one. We are not responsible for the content or
privacy and security practices and policies of those third parties.
Aggregate or De-identified Data. We may share Non-Personally Identifiable Information, including Usage
Data (such as anonymous or aggregate user usage data, referring/exit pages and URLs, platform types,
etc.), with certain third-parties to assist such third-parties in understanding the usage patterns for
certain content, services and/or functionality with respect to our Services. We may also share aggregate
or de-identified information about users with third-parties for marketing, research, or similar
Business Transfers. If we are acquired by or merged with another company, or if
substantially all of the assets of one of our business activities are transferred to another company, we
may transfer the information we have collected from you to the other company.
Service Providers. We may disclose certain User Information to third party vendors, service
providers, contractors or agents who perform functions on our behalf (e.g., with vendors that help us
with delivering Products to you, vendors that help us maintain our Site, or analytics providers).
Other Disclosures. We may also disclose User Information (1) if required to do so by law,
or in the good-faith belief that such action is in compliance with state and federal laws (including,
without limitation, copyright laws) or in response to a court order, subpoena, legal process or search
warrant; (2) if we believe, in good faith, such action is appropriate or necessary to enforce our Terms
of Service or any terms applicable to specific Services, exercise our legal rights, take precautions
against liability, to investigate and defend ourselves against any claims or allegations, to assist
government enforcement agencies, to protect the security or integrity of our Services, and to protect
the rights, property, or personal safety of us, our users or others; (3) to any parent company,
affiliated entity, or other entity controlled by, controlling, or under common control with, us (in
which case, we will require such entities to honor this Policy); or (4) as otherwise described herein.
Please note that if you choose to share information about yourself in any discussion forum or public areas
of our Services (such as the Community Forum or review boards on the Ubiquiti World Network) we consider that
information to be public information. Any personal information that you include in any content submitted or
posted when using the public areas of our Services can be viewed by the general public, so please consider
this before submitting any such information or content. You are solely responsible for any information,
including any Personally Identifiable Information, you disclose on the discussion or public areas of our
Services, and any use of such information by any third-parties regardless of whether you permitted or did
not permit such use. We cannot control how others use the information that you post to public areas of our
Cookies and Other Tracking Technology.
with your use of some of our Services, including our Sites and Mobile Apps, to collect Usage Data and other
usage and analytics data on our Sites and Mobile Apps. In addition, some of our Services may use analytic
software (which may be provided by third-parties) to collect further Usage Data regarding the usage patterns
of our users. We may combine Usage Data with the other information we collect (including Personally
Identifiable Information), which could enable us to trace Usage Data to an individual user.
Cookies. Cookies are alphanumeric identifiers that are transferred to your
computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to
make it easier for you to navigate our Services, while others are used to enable a faster log-in process
or to allow us to track your activities while using our Services. Most web browsers automatically accept
cookies, but if you prefer, you can edit your browser options to block them. The “Help” portion of the
toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to
have the browser notify you when you receive a new cookie, or how to disable or delete cookies
altogether. Some features of the Services may not function with cookies disabled.
Local Storage Objects. We may use Local Storage Objects ("LSOs"),
including Flash LSOs, to store your preferences and to personalize your visit to our site and use of our
Services. LSOs are different from browser cookies because of the amount and type of data stored.
Typically, you cannot control, delete or disable the acceptance of LSOs through your web browser. For
more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go
Web Beacons. Web beacons are tiny graphics with a unique identifier,
similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive,
web beacons are embedded invisibly on web pages. We may use web beacons (including clear GIFs) in
connection with our Sites, Web Apps and Mobile Apps to, among other things, track the activities of
users, help us manage content, and compile statistics about usage. We and our third-party service
providers may also use web beacons in HTML emails to our customers, to help track email response rates,
identify when our emails are viewed, and track whether our emails are forwarded.
Third-Party Tracking. Our Sites currently do not honor “Do Not Track”
browser signals. However, we do not track user movements across our site and third-party sites, nor do
we permit third-parties to track Personally Identifiable Information about users across our Sites and
We may use third-parties, such as network advertisers, to display advertisements on third-party
websites and mobile apps, on our behalf. Network advertisers are third-parties that display
advertisements based on your use of our Services and other third-party website and mobile
applications. This enables us and these third-parties to target advertisements by displaying ads
and other technologies to measure the effectiveness of their ads and to personalize advertising
content to you. These third-party cookies and other technologies are governed by each
aggregate or de-identified information about your usage of our Services. We do not share your
Personally Identifiable Information with these third-parties, and we do not permit these
collect Personally Identifiable Information about users.
You may opt out of many website third-party ad networks, including those operated by members of
the Network Advertising Initiative ("NAI") and the Digital
Advertising Alliance ("DAA"). For
more information regarding this practice by NAI members and DAA members, and your choices
regarding having this information used by these companies, including how to opt out of
third-party ad networks operated by NAI and DAA members, please visit their respective websites:
In addition to the actions you may take related to Cookies and Tracking Technology describe above in Section
5, you may consider the following:
Marketing Communications. We may share User Information with our
affiliates who may use such information to send you promotional emails. Consistent with federal CANSPAM
laws, you may opt out of receiving marketing emails from us by following the opt-out instructions
contained in any marketing email we send you. Please note that it may take up to ten (10) business days
for us to process opt-out requests. If you opt out of receiving marketing emails from us, we may still
send you emails about your account or any Services you have requested or received from us.
Account Information. If you maintain an account with us, you may modify
your account information by logging into your account and updating your information. Please note that
copies of information that you have updated, modified or deleted may remain in our systems, and may also
be viewable in cached and archived pages of our Sites for a period of time. Additionally, if you
discontinue using our Services or update your account information, we may retain the data previously
collected about you.
WE BELIEVE THAT WE HAVE IMPLEMENTED COMMERCIALLY REASONABLE PRECAUTIONS TO PROTECT THE USER INFORMATION FROM
LOSS, MISUSE, AND UNAUTHORIZED ACCESS, DISCLOSURE, ALTERATION AND DESTRUCTION. PLEASE BE AWARE THAT DESPITE
OUR EFFORTS, NO DATA SECURITY MEASURES CAN GUARANTEE 100% SECURITY. YOU SHOULD TAKE STEPS TO PROTECT AGAINST
UNAUTHORIZED ACCESS TO YOUR ACCOUNT AND THE INFORMATION ACCESSIBLE VIA YOUR ACCOUNT BY, AMONGST OTHER THINGS,
SIGNING OFF AFTER USING A SHARED COMPUTER, CHOOSING A ROBUST PASSWORD THAT NOBODY ELSE KNOWS OR CAN EASILY
GUESS, AND KEEPING YOUR LOG-IN AND PASSWORD PRIVATE. WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR
COMPROMISED PASSWORDS OR FOR ANY ACTIVITY ON YOUR ACCOUNT VIA UNAUTHORIZED PASSWORD ACTIVITY.
Our Services may contain links to third-party websites. Any access to and use of such linked websites is not
governed by this Policy, but instead is governed by the privacy policies of those third-parties. We are not
responsible for the privacy or security practices of such third-parties.
We do not knowingly collect Personally Identifiable Information from children under thirteen (13) years of
age, and no part of our Services is directed to children under thirteen (13) years of age. If we learn that
Personally Identifiable Information of children under thirteen (13) years of age has been collected on or
through our Services, then we will take the appropriate steps to delete this information from our systems.
If you are a parent or guardian and discover that your child under thirteen (13) years of age has provided
Personally Identifiable Information to us, then you may alert us at
firstname.lastname@example.org, ATTN: Legal Department, and
request that we delete your child’s Personally Identifiable Information from our systems.
Special Note to International Users.
Most of our Services are hosted in the United States. If you are accessing our Services from outside of the
United States, where laws or regulations governing personal data collection, use, and disclosure differ from
United States laws, please be advised that your continued use of our Services will be governed by United
States law, this Policy, and any other terms applicable to our Services. User Information may be transferred
to, processed in, and held in countries other than the one in which you reside (including the United States)
and which the European Union and other jurisdictions have deemed do not provide "adequate" protection for
personal information. If you are located in a country outside the United States and voluntarily submit User
Information to us, you thereby consent to the general use of such information as provided in this Policy and
to the transfer of that User Information to, or storage of that information in, the United States or other
locations in which information is stored.
California Privacy Rights.
If you are a California resident, you may request a list of certain third-parties, if any, to which we have
disclosed your Personally Identifiable Information for their own direct marketing purposes. You may make one
request per calendar year. In your request, please attest to the fact that you are a California resident and
provide a current California address for your response. You may request this information in writing by
contacting us using the contact information in Section 13 below. Please allow up to thirty (30) days
for a response.
Changes and Updates to this Policy.
THIS POLICY MAY BE REVISED PERIODICALLY AND THIS WILL BE REFLECTED UNDER “DATE LAST MODIFIED” BELOW. IF WE
MAKE ANY CHANGE TO THE WAY IN WHICH WE TREAT YOUR PERSONALLY IDENTIFIABLE INFORMATION, WE MAY INFORM YOU OF
SUCH CHANGE VIA EMAIL OR BY POSTING A NOTICE IN THIS POLICY OR ON ANY OF OUR SITES, DEPENDING UPON THE
SIGNIFICANCE OF THE CHANCE. YOUR CONTINUED ACCESS OR USE OF OUR SERVICES AFTER ANY CHANGES BECOME EFFECTIVE
CONSTITUTES YOUR CONSENT TO, AND AGREEMENT TO BE BOUND BY, THE REVISED POLICY IN RELATION TO THE USER
INFORMATION RECEIVED FROM YOU OR YOUR DEVICES. ANY REVISIONS TO THIS POLICY WILL BE EFFECTIVE AS OF THE
DATE INDICATED BELOW.
Questions, Disputes and Contact Information.
If you wish to access, modify or have any dispute regarding your User Information, please contact us with
any questions, comments or concerns as follows:
Ubiquiti Networks, Inc.
ATTN: Legal Department
685 Third Avenue, 27th Floor
New York, New York 10017
Copyright © July 2017 Ubiquiti Networks, Inc. All rights reserved.